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Training and Certifications

Emergency Telecommunicator training begins with approximately eight weeks of classroom instruction followed by several months of field training under the direct supervision of a Communications Training Officer in the 9-1-1 Dispatch Center. During the training period, each trainee receives certification from the International Academies of Emergency Dispatch (IAED) as Emergency Telecommunicator (ETC), Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD) and Emergency Police Dispatcher (EPD). Other certifications include Cardio Pulmonary Resuscitation (CPR) for Health Care Providers and Missouri Uniform Law Enforcement System (MULES) Terminal Operator.

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Frequently Asked Employment Questions

Why does someone choose to become an Emergency Telecommunicator?

Here are some quotes provided by our Emergency Telecommunicators:

  • "Every day provides new challenges"
  • "Lots of variety"
  • "Many times, exciting and exhilarating"
  • "Great team environment"
  • "Personally satisfying"
  • "I feel good about what I do here"

Is the job of Emergency Telecommunicator stressful?

At times, yes. However, you will be taught how to handle 911 emergency calls both from the citizen (who needs help) and to the responder (fire, police, and medical services). Once these skills are developed and you gain experience, your stress will be greatly reduced.

What kind of educational background and previous job experience is necessary to work at Boone County Joint Communications?

The minimum education requirements are a high school education or GED with some job experience, preferably employment where you have had some direct customer contact (example: restaurant, customer service, or a retail store).

What skills are necessary for employment?

A strong work ethic and a love for multitasking are important skills for a 911 Emergency Telecommunicator. In addition, applicants should have a sharp short term memory and good common sense.

Are applicants expected to know how to run all the electronic dispatch equipment?

No. We have a comprehensive training program to teach you all you need to know about how to use the equipment and how to interact with the 911 caller. Our program teaches you many new skills and, at the same time, helps sharpen skills you already have.

Are Emergency Telecommunicators required to be bilingual?

No, being bilingual is not required but if you have the skills mentioned above and are bilingual then you should definitely apply.

Is a background check with law enforcement agencies performed on applicants?

Yes.

Do Boone County Joint Communications employees work in shifts?

Yes. BCJC employees are working 24 hours a day on every day of the year. Since the citizens of Boone County expect us to be there when they have an emergency, we expect our employees to be at the dispatch console for their shift. If you have reservations about shift work or have additional questions about the nature of the work, you should call us at (573) 554-1000.

How long is the training program for Emergency Telecommunicators?

The training program for Emergency Telecommunicator begins with approximately eight weeks of classroom instruction followed by several months of field training under the direct supervision of a Communications Training Officer in the 9-1-1 Dispatch Center. Individuals progress at different paces during field training but typically complete the training within six months.

Are applicants hired for specific shifts?

No. The shift ultimately assigned to an Emergency Telecommunicator (after training) will depend on which shift has a need at that time. Therefore, applicants must be able to work any assigned shift, which includes day, evening and midnight hours.

Is training only day shift hours?

Classroom training is typically Monday-Friday from 8 a.m. to 5 p.m., but there are some required courses that run from 9 a.m. to 6 p.m. Field training occurs on an assigned shift, which includes day, evening and midnight hours.

Does Boone County Joint Communications offer a good pay and benefits package?

Yes, BCJC offers a competitive pay and benefits package. Browse open positions to find information about a position's starting salary and salary after training. In addition, the county provides a generous benefits package.

Are applications accepted from people who have worked for another emergency service agency?

Absolutely! Call us at (573) 554-1000 or apply online.

How are applications accepted?

You may apply online or call the Boone County Human Resources Department at (573) 886-4395.

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Working at Boone County Joint Communications

Below is some general information about employment at Boone County Joint Communications. For more specific information, call (573) 886-4395.

The Community

Boone County, Missouri is a developing community with a population of 150,000 located in Central Missouri. The largest city in the county is Columbia with a population of about 85,000. Columbia is home to the University of Missouri as well as two other colleges and offers abundant recreational and cultural opportunities. Columbia is consistently listed as one of the top cities in the United States to live. Check out the City of Columbia web site at https://www.como.gov/.

Equal Employment Opportunity

It is the policy of Boone County Joint Communications and Boone County to recruit and select the most qualified person for positions. Recruitment and selection is conducted in an affirmative manner to ensure open competition, provide equal employment opportunity and prohibit discrimination based on race, political views, religion, sex, marital status, national origin, age, mental or physical disability, or any other non-merit factors.

Immigration Law Notice

Only U.S. Citizens and aliens lawfully authorized to work in the United States will be hired. All new employees will be required to complete and sign an Employment Eligibility Verification Form and present documentation verifying identity and employment eligibility.

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Looking for a job?

Check out our Emergency Telecommunicator job openings and apply online.

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Boone County Joint Communications

2145 County Drive
Columbia, MO 65202

jointcommunications@​boonecountymo.org

Office(573) 554-1000

Fax(573) 875-1072

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