POSTED: 07/12/19


Answers service desk phone and emails; responds to service desk requests as appropriate; provides first level technical assistance as directed. Creates and assigns service requests; coordinates new user computer requests; maintains signed end-user policy agreements; works closely with IT and GIS managers to meet customer service expectations; follow-up with customers to provide information and coordinate further action; maintain communications between IT employees and end users to maximize customer service levels. Assists with coordination of software and hardware maintenance contracts; works directly with vendors to obtain quotes; assists with processing and receiving orders for computer equipment and printer supplies. Coordinates and maintains equipment physical inventory system; tracks equipment moves for all locations; coordinates computer equipment and video/teleconferencing reservations. Monitor customer service operation and provide statistical analysis which will be used to recommend productivity changes and improve customer satisfaction levels. Use various data sources, such as customer satisfaction surveys and work order system; help develop strategies and techniques to enhance the department's effectiveness. Work directly with technical support staff in helping troubleshoot service issues and resolve customer dissatisfaction. Create and presents reports on a regular basis. Performs other duties as assigned.


Full Time, Non-exempt, Benefited

Working hours: 

8:00 am - 5:00 pm, Monday - Friday


Columbia, Missouri


High school diploma or GED and three years secretarial, customer service or/office management experience. Must meet minimum qualifications set forth by the FBI and MSHP CJIS Security policy.

Preferred Skills: 

Service desk operation, computer support, extensive customer service and Information Technology background.

Starting Salary Range: 

$18.06 - $19.18

Deadline for Application: 

Applications will be accepted until the posting is removed.

Apply Now

Apply by clicking the link above or by visiting our website at . Call (573) 886-4395 if you have questions. Please contact us in advance if an accommodation is needed in order to apply.

The Apply Now link above will take you to our online application system where you can create a user profile or log into a profile you have previously created. You must have a user profile to apply for any county position.

Benefit-eligible employees receive paid vacation, 13 paid holidays, enrollment in the County Employees Retirement Fund, and two matching deferred compensation plans. Other benefits include 100% County paid or low-cost employee health insurance premium options, 100% County paid employee dental premiums, subsidized dependent premiums, and County paid long-term disability and life insurance.

An Equal Opportunity Employer