JOB OPPORTUNITY #: 677-1174
HELPDESK TECHNICIAN
IT TECHNICAL SUPPORT
POSTED: 09/09/21
Works under supervision to install and configure personal computers and peripherals to work with networks and all applications that are supported by the Information Technologies Department. Provides helpdesk support and training for all end users via telephone, email, and in-person. Provides written status/progress reports to the supervisor on a bi-weekly basis or as requested. Maintains security over programs and data files to which access is given. Maintains shared on-call status via supplied cell phone on a rotating schedule. Works with various user departments to gather or provide information, explanations, or advice with regard to particular programs or projects. Maintains confidentiality of information where applicable. Maintains all personal computer software and hardware inventories. Rotates offsite backup tapes and verifies successful completion of backup jobs; Provides backup to mail services department when necessary. Occasional travel to remote locations required. Writes user and system documentation. Makes recommendations and assists with implementing ways to improve productivity and efficiency of applications. Reviews literature and other resources in order to keep informed of new software/hardware products and advances in technology. Performs related duties as needed or assigned.
Full time, benefited, non-exempt
8:00 am - 5:00 pm, Monday - Friday, including on-call and extended hours as needed.
Columbia, Missouri
Two-year technical degree in Computer Science or a related field and at least one year of experience in one or more of the following: the operation and maintenance of personal computers, printers, and peripherals; the operation of a helpdesk; the operation and maintenance of computer equipment; the operation, maintenance and administration of software OR, in lieu of the technical degree, an additional 2 years of experience in one or more of the areas mentioned above. Daily computer systems operations experience preferred, but not required. Must have transportation and a valid Missouri Operator's License. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs and push/pull up to 100 lbs), bending, standing, climbing and walking. Must be able to sit for prolonged periods of time in front of a computer and perform repetitive motions. Must submit to NCIC based background check prior to hire. Must meet minimum qualifications set forth by the FBI and MSHP CJIS Security policy.
$17.18 - $20.15
Applications will be accepted until posting is removed.